Persian calendar) with 7 employees and was registered under No. 256123 at the Companies and Commercial Institutions Registration Office. The company’s head office is located on Hoveyzeh Street, Tehran.
The company’s business scope includes:
- Cash and installment sales of various domestic and foreign vehicles
- Providing after-sales services for all types of vehicles
- Engaging in commercial activities including the export and import of permitted goods
- Supplying and distributing domestic and foreign spare parts and accessories for various vehicles
- Entering into contracts with domestic and foreign companies to execute these activities
By employing experienced staff, the company recruited and trained young personnel, gradually increasing its workforce to 18 employees by 2006/01/21 (1384/11/01), at which point it officially began its primary operations.
Thanks to the presence of young managers and staff, trust in their abilities, and alignment with Volkswagen’s announced after-sales service standards, the company was able to meet all of its customers’ after-sales service needs.
In 2011 (1390), while expanding all its resources, including specialized human resources, the company added the responsibility of providing after-sales services for Kerman Motor products to its existing activities alongside its services for KhoudoSazan Bam products.
The company’s main objectives in delivering after-sales services to valued customers include:
- Maintaining and enhancing the market position of Kerman Motor and KhoudoSazan Bam in Iran’s automotive sector
- Monitoring process performance through structured programs aimed at continuous quality improvement
- Focusing on the growth and development of human resources as the company’s most valuable assets
- Correctly understanding customer needs and exceeding them to increase customer satisfaction
- Working to improve the profitability and success of authorized dealerships and suppliers as the organization’s business partners
To increase customer satisfaction and better target its customer communications, the company has defined a Code of Ethics for its staff. We believe:
- God is always present and watching over our actions.
- We regard our visitors as a great blessing and welcome them to fulfill our human and spiritual duty through service.
- We always put ourselves in the customers’ position and strive—through effort, adherence to company rules and regulations, continuous improvement, process redesign, and staff training—to meet and exceed customer expectations.
- We always act with kindness, fairness, and integrity toward colleagues and visitors, ensuring our success through these values.
- We value punctuality and being present on time at work, and we take appropriate measures so that even in our absence, customers’ needs are addressed and their satisfaction ensured.
- We place great importance on personal and workplace cleanliness and order, recognizing that it promotes self-esteem, respect, and vitality.
- Speed and agility, combined with accuracy and quality in meeting customers’ needs without expecting material or immaterial rewards, are fundamental to our work. We always provide necessary and sufficient information and explanations to customers and colleagues.
- We strive to protect the company’s public assets with honesty and care, applying the principles of efficiency and thrift to achieve company goals.
- We see ourselves as representatives of our business partners, with profitability and mutual respect as key responsibilities.
- Managers are our work mentors, and staff are the continuation of our mission; helping them grow and develop is our respectful duty.
- We take pride in our work and seek to maintain balance between our professional and family live